FAQ

Q:         Why have I been contacted? Should I speak with you?

A:         Our research has identified you as an owner or heir of unclaimed property in the minimum amount of $3,000. Asset Retrievers has the ability to recover this missing money on your behalf. We do not engage in random solicitations, and based on our information we think it will be worth a few minutes of your time.

Q:         What is the cost of your service?

A:         Service fees are fully contingent upon our success in recovering your unclaimed assets. Our standard fee is ten percent (10%) of the total claim amount. There are no upfront charges or fees. California state law prohibits investigators and heir finders from charging fees greater than ten percent (10%) of any unclaimed property.

Q:         What is Unclaimed Property?

A:         Unclaimed property is money, property, or assets held by financial institutions and companies that are abandoned or have gone unclaimed for an extended period of time and then turned over to the state. Several of the 170+ unclaimed property types include checking and savings accounts, stocks and bonds, uncashed dividends or payroll, inheritance, insurance payments or refunds, safety deposit box contents, uncashed checks, trust distributions.

Q:         How do I know you are a legitimate unclaimed property specialist?

A         We are a registered investigator with the State of California. As a government regulated investigative service, we are trusted experts in recovering unclaimed property and an accredited member of the Better Business Bureau. We do not require your confidential personal information. Our fees are contingent upon receipt of your claim payment.

Q:         What information can you tell me about my claim?

A:         Due to privacy concerns, initially we can only provide general information about your claim. After you engage our services through our standardized agreement, we will be able to provide the full details of your claim. We are in compliance with the California Consumer Privacy Act regarding your personal information.

Q:         How much of my time will this take?

A:         Most cases will require a few signatures and identification. We will handle all documentation, research, and monitoring your claim with periodic updates. Our thoroughness and attention to detail will ensure the success of your claim.

Q:         How long does the claim process take?

A:         Most claims will take 60-120 days. More complicated claims can take up to 12-18 months depending on court schedules and statutory time requirements. Please contact us for an estimate based on your type of claim.

Q:         How will I get paid and how does Asset Retrievers get paid?

A:         Your payment will be mailed directly to you from the state’s unclaimed property administrator or fund holder. When you are paid by the state, our fee is mailed directly to us. A standard 10% fee of the total claim is paid to us. We are paid on a contingency basis subject to our success in recovering your unclaimed property.

Q:         Can I file a claim myself?

A:         Yes you can, however, filing an unclaimed property claim with the state often requires expertise, significant time, and possible upfront legal costs depending on the complexity of each case. Close to two-thirds of all claims submitted are declined due to inadequate documentation or proof of ownership. Our high rate of success is due to our understanding of unclaimed property laws, ability to work with state authorities to prove ownership, and ability to work with all claimants. Our efforts will ensure success of your claim.

Q:         Are you a law firm?

A:         Asset Retrievers is not a law firm and does not provide legal advice to its clients. Any matters involving legal advice or opinions will be handled by a licensed attorney.